HP has been working to fix a bad firmware update that has been blocking HP Office Jet printers worldwide since it was released earlier this month.
Although HP has yet to issue a public statement regarding these persistent issues affecting a subset of its customer base, the company told BleepingComputer that it is fixing blue screen errors seen by a “limited number” of users. users.
“Our teams are working diligently to resolve the blue screen error affecting a limited number of HP OfficeJet Pro 9020e printers,” HP told BleepingComputer.
“We recommend that customers encountering the error contact our Customer Support team for further assistance: https://support.hp.com.”
Affected printers include HP OfficeJet 902x models, including HP OfficeJet Pro 9022e, HP OfficeJet Pro 9025e, HP OfficeJet Pro 9020e All-in-One, HP OfficeJet Pro 9025e All-in-One Printer
Affected customers are reporting that their devices are showing blue screens with “83C0000B” errors on the built-in touchscreen.
Since the problems appeared, several threads were started by people from the US, UK, Germany, Netherlands, Australia, Poland, New Zealand and France who had their printers bricked up, some with more a dozen pages of reports.
“HP doesn’t have a fix at this time. Hidden service menu doesn’t show up and printer won’t boot up. Only blue screen,” said one customer. said.
“I spoke to HP customer service and they said they don’t have a solution for this firmware issue, at this time,” another added.
Others have said that the only way to fix the problem is to send the printer to HP for repair and “the firmware won’t even load partially, it fails instantly…HP blocked our devices remotely! Some users said that HP would send a replacement.”
Since the buggy update seems to install automatically on internet-connected printers, HP customers are advised to turn off their devices’ internet connection and wait for a firmware update to fix the bricked issue. .
Asus too apologized earlier today for a server-side security maintenance error that resulted in the loss of network connectivity for a wide range of affected router models.
