The websites and mobile apps of Lloyds Bank, Halifax, TSB Bank and Bank of Scotland are experiencing web and mobile app outages, preventing customers from accessing their account balances and information.
Although the cause of the widespread outage is unknown, several customers have reported having problems logging into their online banking accounts since the morning.
Britain’s big banks face internet blackout
BleepingComputer was able to confirm that the four major UK banks are currently experiencing disruptions related to their online and mobile banking systems since the early morning hours of Friday 28th April.
The websites of banks such as Lloyds, Halifax, TSB and Bank of Scotland admit that some customers experience problems when accessing internet and mobile banking services.
“We are aware that some customers are having problems with Internet and/or Mobile Banking. We are sorry for this. We are working to get this back to normal soon,” reads a service message posted on the banks’ websites.
The four banks are currently working to resolve the problem.
Lloyds Banking Group is the parent company behind household names such as Lloyds Bank, Halifax, Bank of Scotland, and has old links with TSB. As such, it’s no surprise that these banks’ information systems rely on much of the same server infrastructure, as evidenced by the visual and operational similarities between their websites.
Users face banking issues on payday
Reports of customers having connection problems surfaced as early as 7am, with some complaining the timing of the outage falls on what is ‘payday’ for most in the UK this month.
Both @LloydsBank And @HalifaxBank
Banking apps are down. Always on payday, great! pic.twitter.com/WgLLj0BK8i
—Aaron Cook (@aaronbepacook) April 28, 2023
@LloydsBank Are there any issues with your mobile banking app? Unable to log in this morning pic.twitter.com/MBHm7Q1oAz
—Sarah (@5arahF) April 28, 2023
BleepingComputer has also observed mobile banking apps displaying outage-related service messages.
Previously, a Lloyds Bank representative advised users to check if they have a working internet connection. However, this advice was soon followed by another representative of the bank admitting that the problem was more widespread.
BleepingComputer continues to investigate the cause of this issue and we will update our story as more information becomes available. We have approached Lloyds Banking Group and TSB for comment.
This is a developing story…