Microsoft is investigating a known issue triggered by March 2023 Preview Update KB5023774 causing Red Dead Redemption 2 to stop opening on some devices.

This issue only affects users who launch the game through the Rockstar Games Launcher on Windows 11 21H2 systems where the Optional update KB5023774 was installed.

“After installing KB5023774 or later updates, Red Dead Redemption 2 may not open,” Microsoft says in a new entry added to the Windows Health Dashboard today.

“When you try to open it from the Rockstar Games Launcher by selecting the ‘Play’ button, it will change to ‘Loading’, but Red Dead Redemption 2 might not open and the button will revert to ‘Play’.”

Microsoft and Rockstar Games are currently investigating and will provide more details when available.

Rockstar Games, the developer and publisher of Red Dead Redemption 2, has had a dedicated support page for the game. often encountered launch problems since November 2019.

Rockstar Games advises gamers to remove AMD legacy graphics card details, update video card drivers or the Rockstar Games Launcher, temporarily disable their antivirus software, or clear Rockstar Games local profile details Launcher to solve the problem.

The game studio also recommends installing the latest Windows update, which coincides with the workaround provided by Microsoft that should help gamers fix the game not opening on their Windows 11 21H2 device immediately.

This requires an update to Windows 11 22H2, the latest version available, which is not impacted by this issue, as the KB5023774 update cannot be installed to trigger it.

“To alleviate this issue, you can upgrade to Windows 11, version 22H2,” Microsoft said in today’s Health Dashboard update.

“If you want to upgrade to Windows 11, version 22H2, open Windows Update settings and select Check for updates. If your device is ready, you will see the Download and install option.”

Red Dead Redemption 2 launched on December 5, 2019 and it has more than 350,000 “very positive” reviews on Valve’s Steam digital video game distribution platform.