Microsoft is investigating and working to resolve remote desktop issues on Windows 11 systems after installing Windows 11 2022 Update.

“After installing Windows 11, version 22H2 (also known as Windows 11 2022 Update), the Windows Remote Desktop app may become unresponsive when connecting through a Remote Desktop Gateway or Remote Desktop Connection Broker “, explained the company.

“An example of this connection scenario is when connecting to a collection of Remote Desktop Services. RemoteApp and Desktop connections are ways in which this connection is established.”

Home users are unlikely to experience any issues using the app as it uses a different sign-in process than corporate devices, those affected by this known issue.

Redmond added that it is currently working on a resolution, with more details regarding this issue to be provided in a future update.

Workaround available

Until Microsoft provides a fix, affected customers can bypass the Remote Desktop application crash by ending the process using Windows Task Manager:

To do this, you must go through the following procedure:

1. Hold down the Ctrl, Shift, and Esc keys on your keyboard.
2. Select Processes from the left menu
3. In the list that appears, find the process mstsc.exe
4. Right-click on the process name and select End Task

IT administrators can also configure a special group policy on affected endpoints by navigating to Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Connection Client using the Management Console. Group Policy (managed devices) or Group Policy Editor (unmanaged devices). ) and enabling “Disable UDP on client”.

“Remote desktop sessions that connect over WAN (wide area network) may experience poor performance after applying the workaround below”, Microsoft warned.

“Setting this policy also disables User Datagram Protocol (UDP) for all Remote Desktop connections made from the device. We strongly recommend that this Group Policy change be reversed once this issue is resolved in a future windows update.”

Under investigation since the end of September

As Previously reported BleepingComputerMicrosoft has been investigating this issue since late September following a stream of reports from admins and home users that installing Windows 11 22H2 will prevent Remote Desktop clients from connecting, disconnecting, etc. randomly or freeze unexpectedly.

After installing Windows 11 2022 Update, customers have also reported encountering frequent disconnections from remote desktop, Remote Desktop Services failures, remote virtual desktop not workingand Issues with published Remote Desktop applications.

“I understand the issue is coming from the customer, that makes perfect sense. I’m asking all these questions in an effort to reproduce the issue on my end,” a Microsoft employee said. said o September 22, confirming that the company is looking into the issue.