IT Management Service
Making sure your technology is running smoothly isn’t easy. The average non-tech employee spends at least 22 minutes a day solving technical problems. That adds up to 8 hours a month where employees are being pulled away from their jobs, not hitting deadlines, or are using equipment that just isn’t working properly.
And yet, sometimes you do have a solution in place… it’s just not working.
Maybe your current IT solutions provider dropped the ball on something, and you got hit with ransomware. Or your current tech team doesn’t have the bandwidth to keep up with the day-to-day needs of your business. It’s also possible that you just don’t have the skills you need in-house to deliver the level of IT service your business needs to stay competitive. Sometimes, though, it’s a matter of cost. You’re spending more than you hoped on IT services or you’re being nickel-and-dimed by a provider who promised flat-rate pricing, but failed to mention all the extra costs.
That’s where we come in.
Making sure your technology is running smoothly isn’t easy. The average non-tech employee spends at least 22 minutes a day solving technical problems. That adds up to 8 hours a month where employees are being pulled away from their jobs, not hitting deadlines, or are using equipment that just isn’t working properly.
And yet, sometimes you do have a solution in place… it’s just not working.
Maybe your current IT solutions provider dropped the ball on something, and you got hit with ransomware. Or your current tech team doesn’t have the bandwidth to keep up with the day-to-day needs of your business. It’s also possible that you just don’t have the skills you need in-house to deliver the level of IT service your business needs to stay competitive. Sometimes, though, it’s a matter of cost. You’re spending more than you hoped on IT services or you’re being nickel-and-dimed by a provider who promised flat-rate pricing, but failed to mention all the extra costs.
That’s where we come in.
Explore our audit & assurance services
Toronto’s most-loved, highest-rated IT Support partner
People might hate to have to call us, but they love our support team. Not only do we provide exceptional customer service, but we bring a level of professionalism to the table you have to experience to appreciate. Our experienced techs:
Have the knowledge you need to solve your technical problems fast, either over the phone or in-person
Follow up to make sure everything is still working afterward
Make suggestions to keep problems from happening again
Help you find safe alternatives or new technology solutions that can improve your tech stack
Can work with all levels of proficiency, from novice tech person to seasoned expert
Love what they do. They bring their passion to work every day and it shows.
How neoSolutions Support helps your business
24/7 Availability
Tech problems don’t take the weekend off and neither do we. We’re ready to help when something goes wrong. Our standard hours are 7 AM to 7 PM (ET), but we can always be reached for after-hours emergencies on our support line at (416) 277-0170.
Flat Monthly Fee
Get the comprehensive coverage your business needs for one flat price each month. No “gotcha” fees or surprise surcharges. You get predictable technology costs each month, allowing you to spend strategically and focus more money on growth.
Unlimited On-Site And Off-Site Support
There’s no limit to the help you need, so we don’t limit the service we provide. Whether on-site or off, we’re here to help. We can provide remote support over the phone, by chat, or by email. And if remote support can’t help, our techs will come to you to get things sorted out. Even if something goes wrong every day (which we are certain won’t happen), you won’t pay extra for our help.
Monthly Contracts
All of our services are available month to month. As your business changes, so do your IT needs. We don’t lock you into long-term contracts, which allows you to save money, get the help you need when you need it, and strategically grow your business. You get the help you need, when you need it, for as long as you need it. No strings attached.
Canadian-based IT Technicians
We work with a team of highly trained techs who have the skills, experience, and certifications you need to feel confident about their abilities. Our employees are friendly, helpful, and easy to work with. And, all our tech staff is based here in Canada, so they’re always available to help during regular North American business hours.
Always Available On The Phone
When you’re having tech problems, the last thing you want is to deal with another machine to get help. We don’t waste your time with interactive voice response (IVR). You get human support whenever you call. Our technicians are ready to help you 24 hours a day, 7 days a week.
Product Service
Customized service for your business
Cloud Services
Cloud Backups & Cloud Computing
Data Center
Toronto Based Data Centers